- Product is refunded to the credit card used to purchase. Any shipping charges will not be refunded.
- Return shipping costs will be the customer’s responsibility. All US orders ship to the Rochester factory. All Canadian Orders ship to the Montreal factory. No returns are to be made to the Seattle warehouse.
- Product must be in original condition and in the original packaging.
- Products ordered over six (6) months prior to return date or which are not in original condition will not be reimbursed.
- The original order number or invoice number is required for returns.
- An RMA is required before any returns can be accepted. Returns that arrive without RMA paperwork will not be accepted.